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"Insure My Classic"
Terms of Business
"Insure My Classic" is a trading style
of
Four
Counties Insurance Brokers Ltd
These terms of business are similar to the Terms of Business of Four Counties
Insurance Brokers Ltd. Four Counties Insurance Brokers Ltd are a firm of independent insurance
intermediaries offering a wide range of insurance and related products to
retail and commercial clients. Insure My Classic is a website and trading name
established to provide indicative premiums for insurance of classic vehicles
online.
We are authorised and regulated by the Financial Services Authority
- our Firms Registration Number is 302403.
Service
We
will:
- advice you on your
insurance needs, including advice on risk management where appropriate
-
offer a
restricted choice of specialist classic vehicle insurers and insurance providers
(for "Insure My Classic"). In some circumstances we may offer the
products of only one insurer
- arrange insurance cover
with appropriate insurers to meet your requirements
- administer any changes you
need to make to your policy
- assist and guide you
should you need to make a claim on your policy
- help you to recover any
“uninsured” losses, including liaison with a specialist uninsured loss
recovery company who we may appoint
Quotations
Our quotations are based on the
information provided on a given date, valid for acceptance at that time and for
only the exact circumstances and criteria given by you. The online quotation
system makes some assumptions in order to provide a "quick quote", which is an
indicative premium, not a guaranteed quotation or offer. You should be aware that
occasionally, insurers change premium rates, terms or conditions without notice
which can invalidate a quotation. Insurers always reserve the right to decline
any proposal or vary terms of acceptance. We must also reserve this right.
Our charges
We normally make the following charges in addition to the premium charged by
an insurer to cover the cost of administering your insurance:
- £10
each time a cheque or direct debit is unpaid (if you know that you will
not have funds to meet the payment we suggest you call us to make
alternative arrangements)
- £15
plus commission rebate amount in the event of you cancelling your policy
mid-term
- £15
for mid-term adjustments
- £25
if you do not have an uninsured loss recovery policy in force with us
& wish us to instruct an uninsured loss recovery specialist to pursue
recovery of your expenses
- Instalment
charges, which vary according to the amount and number of instalments and
will be confirmed to you at the point of sale.
We do not normally make any charges for quotations, arranging a policy
or renewing a policy, but if a charge is made, you will be advised beforehand. We make no charge to clients for credit or debit card
payments.
Cancellation
Policies vary between insurers but be aware that cancellation refunds are not
normally given after a claim and are otherwise calculated on a short period
scale weighted in favour of the insurers as their costs are similar whether a
policy has run for one day or a year. Premiums for some policy types (e.g
travel, liability etc) are non-refundable.
See above for details of our charges in the event of mid-term policy
cancellation.
Instalment charges are not refunded.
Other
points to note
Please take care of your certificate of insurance. It is a legal document and
some insurance companies make a charge for a duplicate. Some insurance companies
may also charge for a duplicate policy.
Complaints
Procedure
We hope you will never have cause to complain about us or our service
but in the unlikely event that you do, we set out below our procedure in
accordance with the requirements of the
Financial Services Authority:
-
Complaints
may be lodged either in writing or verbally at any time during the normal
working day to either of our offices;
- All
staff are instructed that unless your complaint can be resolved
immediately, the matter must be referred to a manager who have the
authority and knowledge to investigate the issue;
- We
undertake to acknowledge receipt of a complaint within five working days
and to give a detailed response within four weeks. If for any
reason we are not able to resolve your complaint within that time, we will
give you a holding response and explain why the matter is unresolved and
when we expect to do so, which will be within eight weeks of receipt of the
complaint;
-
If you cannot
settle your complaint with us, you may be entitled to refer it to the
Financial Ombudsman Service
Financial Services
Compensation Scheme
We are covered by the FSCS. You may be entitled to compensation from the scheme
if we cannot meet our obligations. This depends on the type of business and the
circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90%
of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the
FSCS.
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